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Updated as of 23/07/2025

Guarantee timescales & our 7 Day Fault Policy

 

At PC Revamp, all repairs and services are covered under a fault guarantee for your peace of mind.

Standard Guarantee Periods:

  • Software-related repairs (computers): 28 days

  • Hardware-related repairs (phones, tablets, etc.): 90 days
    Unless otherwise stated at the time of repair.

Your guarantee begins from the date the repair is carried out, not the date the device is collected. In most cases, we aim to complete repairs on the same day. If this is not possible, we will contact you as soon as your device is ready for collection.

7-Day Fault Notification Policy:

We operate a strict 7-Day Fault Policy for post-repair assessments, which is separate from the standard part guarantee.

  • A technician will carry out a pre- and post-repair inspection to the best of our ability.

  • If you experience any issues with your device following the service, you must notify us within 7 calendar days of the repair being completed.

  • This allows us to quickly identify whether the issue is related to the repair or another factor.

Important:
This policy does not affect your part guarantee on any components fitted, nor does it affect your statutory rights under the Consumer Rights Act 2015.

For further advice on your consumer rights, you can contact Citizens Advice at 03454 040506 or visit their website.

 

What is exempt from my guarantee?

 

Battery & Charging Port Replacements – Warranty Policy

At PC Revamp, we aim to provide high-quality components and workmanship for all repairs. We offer the following warranty periods:

  • Battery Replacements: 12-month guarantee

  • Charging Port Replacements: 6-month guarantee
    Applies to Apple, non-Apple, laptop, and tablet repairs.

Important Notes:

Battery Performance
Battery lifespan and performance vary significantly depending on individual usage habits. While we use only high-quality OEM-grade parts, we cannot guarantee long-term battery performance beyond 12 months due to:

  • Charging frequency

  • Battery health management by the user

  • Environmental factors

Charging Port Usage
Charging ports are vulnerable to wear and tear caused by how the device is handled during charging. Excessive force, cable strain, or poor charging habits may result in physical damage, which is not covered under warranty.

Additionally, the widespread use of aftermarket or low-quality charging cables can negatively impact both the port and the battery. For this reason, we recommend using only certified or original chargers to maintain optimal performance.

After Warranty Consideration

If a battery or charging port develops a fault shortly after the warranty period expires, PC Revamp may, at its discretion, offer a goodwill solution depending on the issue and condition of the device.

This warranty policy is in addition to your rights under the Consumer Rights Act 2015 and does not affect your statutory right to redress.

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What will VOID my Guarantee?

 

At PC Revamp, we take pride in offering quality parts and professional service. However, certain conditions will void your repair guarantee. Please read the following carefully to understand what may affect your coverage:

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1. Physical Damage or Neglect

Your warranty will be void if the device sustains physical damage following the repair. This includes:

  • Dropped devices

  • Cracked screens

  • LCD bleeding

  • Any other visible signs of impact or neglect

  • Even if the original fault persists, physical damage prevents us from returning parts to our suppliers and voids any guarantee.

 

Important: If a fault is reported but the device is then dropped or damaged before it is returned to us, the guarantee will be void, regardless of the original issue.

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2. Dents and Frame Damage

Many screens are housed within a metal or plastic frame. If your device has excessive dents, especially around the screen area, and a fault arises as a result (such as screen lifting), we cannot be held liable. This applies specifically to screen repairs.
Our technicians will advise you of this on the day of the repair if applicable.

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3. Delayed Reporting of Faults

  • If a problem arises, it’s essential that you notify us as soon as possible. We recommend all faults be reported and devices returned to us within 7 working days of the fault being noticed.

  • If further damage (e.g., cracks or LCD bleeding) occurs due to delays in returning the device, this will void your warranty.
    While some discretion may be applied depending on the circumstances, timely return is critical to maintaining your warranty coverage.

  • For software or virus-related repairs (e.g. health checks), delays in reporting issues may also affect your warranty, as we need to verify the problem is linked to our original work, not new misuse or external factors.

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4. Water or Liquid Damage

  • Water damage will void your warranty both before and after a repair. If we detect signs of water ingress during inspection, we will inform you before proceeding.

Please be aware:

  • Even if a water-damaged device is successfully repaired, we cannot guarantee its long-term performance, as corrosion and rust can develop after the fact.

  • If the water damage is unrelated to the repaired component (e.g. water in the charging port but a screen was repaired), we may still honour the screen warranty, subject to technician assessment.

  • Water damage to the mainboard is the most common cause of hidden faults and will invalidate any guarantees related to the affected components.

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5. Tampering or Third-Party Repairs

Your guarantee is valid only if PC Revamp was the last party to carry out work on your device.

If the device has been opened, modified, or repaired by:

  • You (the customer)

  • A friend or family member

  • Another third-party repair company

your warranty with PC Revamp is immediately voided.

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We use dated warranty seals and internal markings to verify our work. Any evidence of tampering or removal of these seals will invalidate your warranty. Additionally, all screws and internal fittings are recorded and must be intact upon return. Missing screws post-repair may void your guarantee unless otherwise noted in our repair logs.

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Is my guarantee extended?

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No – your guarantee begins on the date your device is originally repaired and remains valid for the duration of the agreed guarantee period.

If a second repair is carried out during this time, it does not reset or extend your original warranty. The guarantee continues based on the original repair date.

However, in rare cases, if your repair fails within 30 days of the end of the guarantee period, or shortly after the original repair, PC Revamp may offer a 3-month extension at our discretion as a gesture of goodwill.

This policy does not affect your statutory rights under the Consumer Rights Act 2015, and we will always act fairly and reasonably in line with consumer protection laws.

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Waterproofing & Water Resistance Disclaimer

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If your device is advertised as waterproof or water-resistant, please be aware that PC Revamp cannot guarantee the device will remain fully watertight after a repair.

While our technicians take every precaution to preserve or replace seals where possible, opening the device may compromise its original water-resistant properties. This applies to all devices, including those rated with IP certifications by the manufacturer.

We strongly advise all customers to exercise caution with water exposure after a repair, regardless of the device's original rating.

Please also note:

  • Water damage is not covered under warranty following a repair, even for devices originally marketed as waterproof or water-resistant.

  • For full details on waterproof guarantees, please refer to the manufacturer’s own terms and conditions.

If you have any questions about how this may affect your repair or warranty, feel free to speak with a member of our team before proceeding.

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Booking Deposits

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 If you're booking a repair or service via our website, we kindly ask for a £10 booking deposit.

1) This secures your booking slot for the day and time specified

2) If parts need to be ordered into stock should we not have them in-store, this deposit amount covers our postage fees and in the event you cancel the booking after parts have been ordered, our return postage fees have been covered

3) Should you cancel your booking on the day of the appointment, the deposit is non-refundable. Reserving a booking slot is time we have set aside for yourself. If this time slot is canceled or not fulfilled, we aim to claw some of this time back via means of your deposit.

4) Paying a deposit eliminates non-genuine or wasted online booking slots.

5) Call-Out Deposits - This is taken in advance before your call-out booking date. We do this to cover fuel costs. In the unforeseen event that no one is present at the address provided on the day of your callout - our fuel costs have been covered via the deposit paid in advance.

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Charges and Fees for Online Bookings

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1) If we order parts into stock that aren't needed (due to customer error).

2) A booking slot has been allocated, and is then not needed (due to customer error).

3) If we have to return stock to suppliers where postage costs apply (due to customer error)

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Example: A 30 minute booking slot has been made online for an Google Pixel 8 Pro Rear Camera Lens. We place an order with a supplier for this part. On the day of your booking, you turn up for the repair and it turns out to be a Camera Lens screen Protector that needed removing.

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You may be charged for postage costs, and for the allocated booking slot which is no longer needed. PC Revamp won't be liable for return postage costs if errors have been made by customers.

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Financing your repairs and Services with Klarna

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PC Revamp is pleased to offer customers the option to spread the cost of repairs and services over 3 equal monthly payments through our partnership with Klarna.

While Klarna provides a “Buy Now, Pay Later – No Fees” solution, please note that PC Revamp applies a 5% service and administration charge for customers choosing to use this financing option. This charge covers administrative processing and associated fees, and PC Revamp does not profit from this fee.

Important Information:

  • Your Klarna finance agreement is a legally binding contract between three parties: you (the customer), Klarna, and PC Revamp.

  • The finance agreement itself is held with Klarna, not PC Revamp.

  • Failure to keep up with your Klarna payments may negatively impact your credit score and financial record.

  • Any concerns or disputes regarding the repair or service provided by PC Revamp must be addressed directly with us.

  • Any queries or issues regarding payments, finance terms, or missed instalments must be addressed directly with Klarna.

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Non Collected Goods

 

Please click on the following link to view our terms and conditions surrounding non-collected devices. These terms and conditions comply with UK law. Click Here

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Privacy, Confidentiality and your data

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At PC Revamp, your data, privacy, and personal content are treated with the utmost care and respect. We take customer confidentiality very seriously, and under no circumstances will your data be accessed, shared, or compromised without your consent.

However, to carry out certain repairs or diagnostics effectively — especially on phones, tablets, or computers — we may require access to your device using your passcode, password, or pattern lock. This enables us to fully test and diagnose issues before and after repairs are completed, ensuring the service is carried out to the highest standard.

If you have any concerns about data privacy, we strongly advise you to take the following precautions before booking a repair:

  • Back up any important data

  • Set up a temporary user profile or guest account

  • Remove passwords or security locks where possible

  • Encrypt sensitive files or documents

 Please be aware:
If we cannot access your device to complete necessary diagnostics or testing, this may impact the quality or completion of the repair. In certain cases, we may not be able to proceed with the service at all.

All staff at PC Revamp are trained professionals who work with integrity, discretion, and in full compliance with the law. We are proudly registered with the Information Commissioner’s Office (ICO) and operate under the guidelines of the UK Data Protection Act.

By booking a repair with us, you acknowledge and accept the above terms relating to data access and confidentiality.

 

What if I don't agree with the terms and conditions?

 

We understand that not everyone may fully agree with all aspects of our Terms & Conditions. However, by proceeding with a repair or service through PC Revamp, you are accepting these terms as part of our working agreement.

That said, we are committed to being fair, transparent, and flexible wherever possible.

When it comes to warranty and aftercare, our standard policy includes up to 90 days guarantee on most repairs. This guarantee is offered at the discretion of the company, and it reflects our confidence in both the quality of parts we use and the standard of service we provide.

We want you to feel confident when choosing PC Revamp for your IT and gadget repairs. We understand that — although rare — issues can sometimes arise after a repair. In these cases, we will always do our best to resolve the matter in a way that is fair and reasonable, with the goal of ensuring customer satisfaction wherever possible.

If you have specific concerns or need further clarification before proceeding with a repair, please don’t hesitate to speak with a member of our team. We're here to help.​
 

Complaints

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At PC Revamp, we are committed to delivering the highest standard of service and quality in every repair. However, we understand that there may be rare occasions when a customer is not completely satisfied with the outcome.

To ensure any concerns are resolved promptly and fairly, please follow the procedure outlined below:

Step 1: Contact Us

If you are unhappy with any aspect of the service or product you’ve received, please contact us as soon as possible after the repair or service has been completed. This gives us the opportunity to put things right without unnecessary delay.

You can contact us via:

We aim to respond to all complaints within 24 hours of receipt. Where necessary, we will also provide a proposed date to resolve any issues raised.

Step 2: Resolution

We will always do our best to resolve your complaint in a fair and timely manner. Our goal is to ensure that you are fully satisfied with the outcome and that any issues are rectified to our usual high standards.

Step 3: Independent Dispute Resolution

If we are unable to resolve your complaint using our internal procedure, we are registered with Which? Trusted Traders and work with the Dispute Resolution Ombudsman for independent dispute resolution.

If you wish to refer your complaint to them, you can do so by contacting:

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